Privacy Policy

Effective Date: October 2025

At Expert HVAC Murrieta CA Company (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have about your personal data. By accessing or using our website (“Site”), you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect both personally identifiable information (“Personal Information”) and non-personally identifiable information (“Non-Personal Information”) from you.

A. Personal Information:

• Contact Information: Name, email address, phone number, postal address.

• Service Requests: Information about the HVAC services you request, including service location and details.

• Account Information: If you create an account with us, we collect username and password.

B. Non-Personal Information:

• Usage Data: Information about your interactions with our Site, such as pages visited, actions taken, and the referring website.

2. How We Use Your Information

We may use the collected information for the following purposes:

• Providing Services: To fulfill your HVAC service requests and communicate with you about your requests.

• Customer Support: To respond to your inquiries, comments, or concerns.

• Site Improvement: To enhance and personalize your experience on our Site.

• Marketing: To send you promotional materials, newsletters, and offers that may be of interest to you.

• Analytics: To analyze usage patterns and improve our services and offerings.

• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Sharing Your Information

We may share your information with the following parties:

• Service Providers: Third-party contractors and service providers who assist us in delivering our services.

• Legal Requirements: When required by law or in response to legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

• Consent: With your consent, we may share your information for other purposes.

4. Your Choices

You can exercise control over your Personal Information:

• Opt-Out of Marketing Communications: You can stop receiving marketing emails by emailing us at [email protected] with the subject line “Opt-Out Request.”
  Please allow up to 10 business days for your request to take effect.

• Access and Correction: You can request access to, or correction of, your Personal Information by emailing us at [email protected].

• Deletion: You can request deletion of your Personal Information, subject to legal or contractual obligations, by contacting us at [email protected].

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we recommend reviewing their privacy policies.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect Personal Information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting on this page.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Opus Group Solutions
951-477-4639
[email protected]

10. California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include:

To exercise any of these rights or opt out of data sharing that may be considered a “sale,” please:

1. Email [email protected] with the subject line “California Privacy Request.”

2. We do not sell or share personal information.
   If you have questions about how your data is used, or wish to exercise your rights under the CCPA, visit this page or please contact us at [email protected].

3. We will verify your identity and respond within the timeframes required by law.

11. General Data Protection Regulation (GDPR) Rights

If you are located in the European Economic Area (EEA), you have the following data protection rights under the GDPR:

• Access: Request a copy of your personal data.
• Rectification: Request correction of any inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data (“right to be forgotten”).
• Restriction: Request restriction of processing of your personal data.
• Data Portability: Request transfer of your data to another controller.
• Objection: Object to certain types of data processing, including direct marketing.
• Withdraw Consent: Withdraw your consent at any time.

If you wish to exercise any of these rights, please email [email protected] with “GDPR Request” in the subject line.

If you wish to exercise your GDPR rights (access, deletion, restriction, or objection), please contact us at [email protected] with “GDPR Request” in the subject line.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your own, including the United States. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

13. “Do Not Sell or Share My Personal Information”

To opt out of data sharing that may be considered a sale under the CCPA, email [email protected] or click the “Do Not Sell or Share My Personal Information” link in the footer of our website.

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.